Refund policy

1. The short version

A digital invitation is delivered the moment your card is activated, so sharing the link is the point at which it has genuinely been used. That, rather than the calendar, is what usually decides a refund.

2. When we refund

• The card does not work as described and we cannot fix it.
• You were charged twice for the same thing.
• You bought by mistake and have not yet shared your link with anyone, within 14 days.

3. When we usually cannot

• You have already shared the link with guests: the product has been used.
• Your event was cancelled or postponed. We understand, but the work is delivered. Talk to us; we would rather extend your access than leave you with nothing.
• You changed your mind about the design after customising it. Every design is a working demo before purchase, so you can see exactly what you are buying.

4. How to ask

Open your card, go to Settings, and use the refund request there, or email us. Tell us what went wrong. A person reads every request; refunds are not automatic, and we reply within two working days.

5. Timing

Approved refunds go back the way they came: by bank transfer, JazzCash or Easypaisa to the account the payment was made from, usually within five working days of approval.

6. Contact

support@dawatnama.store, or WhatsApp the studio.